The Hospitality Series

Introduction

The hospitality industry has undergone substantial change in recent years due to the impact of COVID-19 as well as wider changes in how, why and where we travel.

This series shines a light on the post-pandemic hospitality sector, presenting insights from a range of Make-hosted roundtables about the consumer shift from transaction to experience and the sector’s growing intersection with other areas of design, including retail and workplace. We explore new questions around the guest experience and the role of the city-centre hotel, highlighting best-in-class examples that draw out the perspectives of hoteliers, developers, architects, interior designers and more.